Refund & Exchange Policy
You can return your item for REFUND or EXCHANGE only within 14 days from the purchase date for all orders placed domestically within Japan/Hong Kong or internationally. Here’s how:
- Make sure the items are in the same condition that you had received.
- Send an email application for REFUND or EXCHANGE with reasons to email@example.com.
- We will get in contact with you within 24 hours and provide you with a return address (Please use a provider with tracking service)
Please also note that:
- The new bracelets will be on its way once we’ve received your item for EXCHANGE
- We can only accept REFUND if the bracelet is unused, please make sure to return the bracelet with original packaging in new condition.
- We can only accept one EXCHANGE per order.
- Shipping expenses will be charged for both REFUND and EXCHANGE. (Except for bracelets with defects. Replacement service for defective bracelets is free)
- we are not responsible for any damages or lost packages during the returns process. (Please use a provider with tracking service!!)
Questions? Write us an email to firstname.lastname@example.org.